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ReplyIt Shopify App

Complete guide to installing and configuring the ReplyIt AI Chat Widget for your Shopify store.

Introduction

The ReplyIt Shopify App brings AI-powered customer support directly to your Shopify store. Provide instant, intelligent responses to customer questions about products, orders, and your blog content 24/7.

AI-Powered Conversations

Intelligent AI agent that understands customer questions and provides accurate, helpful responses in natural language.

Native Shopify Integration

Seamlessly integrates with your Shopify store through the official Shopify App Store.

Smart Product Search

AI can search and recommend products based on customer queries, helping drive conversions.

Real-Time Order Tracking

Customers can track their orders directly in the chat widget with instant status updates.

Blog Content Assistant

AI can search, summarize, and discuss your Shopify blog articles with visitors.

Easy Setup

Install from Shopify App Store, configure in minutes, and start engaging customers immediately.

Requirements

  • Shopify Store: An active Shopify store (any plan)
  • Admin Access: Store owner or staff account with app installation permissions
  • ReplyIt Account: A ReplyIt account with an AI agent and chat widget configured (Sign up free)
  • Theme Access: Ability to customize your Shopify theme to add the chat widget

Installation

1

Install from Shopify App Store

Visit the Shopify App Store, search for "ReplyIt Chat Widget", and click Install.

2

Authorize the App

Review the permissions requested and click Install app to authorize ReplyIt to access your store data.

3

Configure Widget Settings

After installation, you'll be redirected to the ReplyIt app settings page in your Shopify admin.

Quick Tip

After installation, you'll need to create a widget at ReplyIt.ai and copy the Widget ID and API Secret to complete setup.

Create a Chat Widget

Before configuring the Shopify app, you need to create a chat widget in your ReplyIt dashboard.

1

Go to ReplyIt Dashboard

Visit ReplyIt Chat Widgets and log in to your account.

2

Create New Widget

Click Create Widget, select your AI agent, and configure the widget appearance (colors, position, welcome message).

3

Enable Shopify Platform

In widget settings, select Shopify as the platform to enable Shopify-specific features.

4

Copy Widget Credentials

After creating the widget, copy the Widget ID and API Secret. You'll need these for the Shopify app configuration.

Important

Keep your API Secret secure. It's used to authenticate communication between your Shopify store and ReplyIt servers.

App Settings

Configure the ReplyIt app in your Shopify admin at Apps → ReplyIt Chat Widget.

Configuration Options

Setting Description
Widget ID Your unique widget identifier from ReplyIt dashboard (format: widget_XXXXXXXXXXXX).
API Secret 64-character hex string for secure authentication between Shopify and ReplyIt.
Enable Widget Toggle to enable/disable the chat widget on your storefront.
Security Warning

Never share your API Secret publicly. If compromised, regenerate it in your ReplyIt dashboard.

Domain Registration

After configuring Widget ID and API Secret, you must register your Shopify store domain to allow the widget to communicate with ReplyIt servers.

1

Save Settings First

Ensure Widget ID and API Secret are saved before attempting domain registration.

2

Click Register Domain

In the app settings, click the Register Domain button in the sidebar.

3

Verify Registration

You should see a success message confirming your store domain is registered and authorized.

Note

Domain registration is required for security. It ensures only your authorized store can use your widget credentials.

Theme Setup

After configuring the app and registering your domain, add the chat widget to your Shopify theme.

1

Go to Theme Customizer

In Shopify admin, go to Online Store → Themes → Customize.

2

Add App Embed

In the theme editor sidebar, scroll to App embeds section and enable ReplyIt Chat Widget.

3

Save Changes

Click Save in the top-right corner to publish the widget to your live store.

4

Test the Widget

Visit your storefront and verify the chat widget appears in the bottom-right corner.

Shopify Store Integration

The ReplyIt app integrates deeply with your Shopify store to provide intelligent customer support.

Cart Context Awareness

AI knows what products customers have in their cart and can answer questions about them.

Product Recommendations

AI can suggest products based on customer queries and browsing behavior.

Order Status Updates

Real-time order tracking and shipping status directly in the chat.

Customer Recognition

AI recognizes returning customers and provides personalized assistance.

Order Tracking

Customers can track their orders in real-time through the chat widget.

How It Works

  1. Customer asks "Where is my order?" or "Track my order #12345"
  2. AI securely retrieves order information from Shopify
  3. AI provides order status, tracking number, and estimated delivery
  4. Customer receives instant updates without leaving the chat

Information Provided

  • Order number and status (pending, processing, shipped, delivered)
  • Tracking number and carrier
  • Estimated delivery date
  • Order items and quantities
  • Shipping address
Privacy Note

Order lookup requires order number or customer email for security. AI will ask for verification before showing sensitive order details.

Blog Content Integration

The ReplyIt app can access and discuss your Shopify blog content with customers.

Blog Post Search

Customers can search for blog articles by keyword, tag, or author.

Content Summarization

AI can provide quick summaries of blog articles on request.

Article Recommendations

AI suggests relevant blog posts based on customer questions.

Content Q&A

Customers can ask questions about specific blog post content.

Content Summary & Q&A

AI can read and summarize your Shopify blog articles, answering detailed questions about the content.

How It Works

  1. Customer asks to summarize a blog post or asks a question about it
  2. AI retrieves the full article content from Shopify
  3. AI analyzes and provides a concise summary or specific answer
  4. Customer can ask follow-up questions for deeper understanding

AI Chat Features

Customize your AI agent to match your brand voice and provide the best customer experience.

Customization Options

Configure these settings in your ReplyIt dashboard:

  • Agent Personality: Set tone (friendly, professional, casual)
  • Knowledge Base: Upload documents, FAQs, and training materials
  • Response Style: Configure length and detail level
  • Multilingual Support: Train agent to respond in multiple languages

Training Your Agent

Improve AI responses by:

  • Uploading product catalogs and documentation
  • Providing FAQs and common customer questions
  • Adding brand guidelines and policies
  • Reviewing conversation logs and refining responses

Analytics & Insights

Track widget performance and customer interactions in your ReplyIt Dashboard.

Available Metrics

  • Conversation Volume: Total chats, active conversations, response times
  • Customer Satisfaction: Ratings, feedback, and sentiment analysis
  • Popular Topics: Most asked questions and product inquiries
  • Conversion Tracking: Chat-to-sale attribution (coming soon)

Widget Customization

Customize widget appearance to match your store branding.

Customization Options

  • Colors: Widget background, text, button colors
  • Position: Bottom-right, bottom-left, custom position
  • Welcome Message: Customize the initial greeting
  • Avatar: Upload custom AI avatar image
  • Widget Icon: Customize the chat bubble icon

Troubleshooting

Widget Not Appearing

  • Verify app embed is enabled in Theme Customizer
  • Check Widget ID and API Secret are correct
  • Ensure domain is registered in app settings
  • Clear browser cache and try again
  • Check if widget is enabled in ReplyIt dashboard

Product Search Not Working

  • Verify products are published and visible in Online Store
  • Check product search is enabled in ReplyIt widget settings
  • Ensure API Secret is correct and not expired
  • Test with simple product name queries first

Order Tracking Not Working

  • Verify order exists in Shopify
  • Check order number or email is correct
  • Ensure order tracking is enabled in widget settings
  • Confirm customer is providing correct verification details

Frequently Asked Questions

Is the Shopify app free?

The Shopify app installation is free. You need a ReplyIt account to use it. ReplyIt offers free and paid plans based on message volume and features.

Does it work with all Shopify themes?

Yes, the widget works with any Shopify theme through app embeds.

Can I customize the widget appearance?

Yes, widget colors, position, avatar, and messages can be customized in your ReplyIt dashboard.

Is customer data secure?

Yes, all communication is encrypted and follows Shopify security standards. See our Privacy Policy for details.

Does it support multiple languages?

Yes, the AI can respond in any language it's trained on. Configure your AI agent's language in ReplyIt dashboard.

Can the AI access my product catalog?

Yes, the AI has real-time access to your Shopify product catalog and can search, recommend, and answer questions about products.

Can I use it with Shopify POS?

Currently, the widget is designed for online storefronts. Shopify POS integration is not yet available.

How does order tracking work?

Customers can provide their order number or email, and the AI securely retrieves order status, tracking information, and delivery estimates from Shopify.

Need More Help?

Contact our support team at support@replyit.ai or visit our Support Page.