1. Information We Collect

Account Information

When you create an account with Replyit.ai, we collect:

• Email address and name
• Account preferences and settings
• Billing information (processed securely through third-party payment processors)

Platform Integration Data

To provide our AI automation services, we process:

• WhatsApp, Telegram, and Gmail message content (only for AI processing)
• Contact information shared through connected platforms
• Agent configurations and knowledge base documents you upload
• Conversation logs and interaction data
• landing.privacy.information_collect.platform_integration.instagram

Usage Data

We automatically collect certain information about your use of our service:

• Log data (IP address, browser type, pages visited)
• Device information and operating system
• Performance metrics and error reports
• Feature usage statistics

2. How We Use Your Information

We use the collected information to:

• Provide AI Services: Process messages and generate intelligent responses through our AI agents
• Platform Integration: Connect and synchronize data across WhatsApp, Telegram, and Gmail
• Account Management: Maintain your account, process payments, and provide customer support
• Service Improvement: Analyze usage patterns to enhance our features and user experience
• Security: Detect and prevent fraud, abuse, and security threats
• Communications: Send important updates, security alerts, and service notifications

3. Data Sharing and Disclosure

Third-Party Services

We work with trusted third-party providers to deliver our services:

• AI Processing: OpenAI and other AI service providers for natural language processing
• Cloud Infrastructure: Secure cloud hosting providers for data storage and processing
• Payment Processing: Stripe and other payment processors for billing (they handle payment data separately)
• Analytics: Privacy-focused analytics tools to understand service usage

Legal Requirements

We may disclose your information if required by law, legal process, or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Cooperate with law enforcement when legally required

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication requirements for our systems
• Regular Audits: Regular security audits and vulnerability assessments
• Secure Infrastructure: Use of secure, SOC 2 compliant cloud providers
• Data Minimization: We only collect and retain data necessary for our services

5. Data Retention

We retain your data only as long as necessary:

• Account Data: Retained while your account is active and for 30 days after deletion
• Conversation Data: Stored for AI processing and can be deleted upon request
• Knowledge Base: Documents you upload are retained until you remove them
• Usage Logs: Automatically deleted after 90 days

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we have about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at privacy@whatsappai.com

7. International Data Transfers

Our services may involve transferring data internationally. We ensure adequate protection through:

• Standard Contractual Clauses approved by regulatory authorities
• Working only with providers that meet international data protection standards
• Implementing additional safeguards for cross-border data transfers

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

• Notify you via email or through our service
• Update the "Last Updated" date at the top of this policy
• Provide a summary of key changes

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: support@replyit.ai
• Support: Contact Form
• Address: [Your Business Address]