WordPress WhatsApp Chat Plugin & WooCommerce AI Chatbot

Introduction

The ReplyIt Chat Widget plugin brings powerful AI-driven customer support to your WordPress website. Whether you run a simple blog, a content-rich website, or a full-fledged WooCommerce store, this plugin provides intelligent, automated responses to your visitors' questions 24/7.

AI-Powered Responses

Trained on your content, the AI provides accurate, contextual answers to customer questions.

WooCommerce Integration

Deep integration with WooCommerce for order tracking, product search, and cart assistance.

Blog Content Integration

AI can search, summarize, and discuss your blog posts and pages with visitors.

Easy Setup

Install and configure in minutes. No coding required.

Analytics Dashboard

Track conversations, messages, and customer engagement from your WordPress admin.

Requirements

WordPress: Version 5.0 or higher
PHP: Version 7.4 or higher
WooCommerce: Version 5.0+ (optional, for e-commerce features)
ReplyIt Account: Free or paid account at replyit.ai

Installation

Install ReplyIt Chat Widget

The plugin is available on WordPress.org. Install it directly from your WordPress dashboard or visit the plugin page below.

View on WordPress.org

Method 1: WordPress Admin (Recommended)

1

Navigate to Plugins

In your WordPress admin panel, go to Plugins → Add New

2

Search for ReplyIt

Search for "ReplyIt Chat Widget" in the search bar

3

Install and Activate

Click Install Now then Activate

Method 2: Manual Upload

Download the plugin ZIP file from WordPress.org
Go to Plugins → Add New → Upload Plugin
Choose the ZIP file and click Install Now
Activate the plugin

Create Widget in ReplyIt

Before configuring the WordPress plugin, you need to create a widget in your ReplyIt dashboard.

1

Log in to ReplyIt

Go to replyit.ai/dashboard and log in to your account

2

Create a New Widget

Navigate to Widgets section and click Create Widget

3

Configure Widget Settings

Set your widget name, customize colors, and configure the AI agent

4

Copy Credentials

Copy the Widget ID and API Secret - you'll need these for WordPress

Widget ID Format

Your Widget ID will look like: widget_XXXXXXXXXXXX

Plugin Settings

After installation, configure the plugin by navigating to ReplyIt Chat → Settings in your WordPress admin.

Widget Configuration

Setting	Description
Widget ID	Your unique widget identifier from ReplyIt dashboard (format: widget_XXXX)
API Secret	64-character secret key for API authentication. Keep this secure!
Enable Widget	Toggle to show/hide the chat widget on your website
WooCommerce Features	Enable enhanced features for WooCommerce stores (appears only if WooCommerce is active)
Blog Content Features	Enable AI to search, summarize, and discuss your blog posts and pages

Keep Your API Secret Safe

Never share your API Secret publicly. It's used to authenticate requests between your WordPress site and ReplyIt servers.

Domain Registration

For the widget to work on your website, your domain must be registered with ReplyIt. This ensures security and prevents unauthorized use of your widget.

1

Go to Settings

Navigate to ReplyIt Chat → Settings

2

Click Register Domain

In the sidebar, find the Domain Registration card and click Register Domain

Automatic Registration

If you save your settings correctly, the plugin will automatically register your domain. You only need to manually register if it fails.

WooCommerce Integration

When WooCommerce is active on your site, the ReplyIt plugin unlocks powerful e-commerce features that help customers with their shopping experience.

Order Tracking

Customers can ask "Where is my order?" and get real-time status updates

Product Search

AI can search your product catalog by name, SKU, or category

Cart Assistance

Help customers with cart issues and checkout questions

Stock Information

Real-time stock availability and pricing information

Enabling WooCommerce Features

Ensure WooCommerce is installed and activated
Go to ReplyIt Chat → Settings
Check Enable WooCommerce Features
Click Save Settings

WooCommerce Settings

Configure advanced WooCommerce options by navigating to ReplyIt Chat → WooCommerce.

AI Tools

Setting	Description
Order Tracking	Allow customers to check order status via chat. AI will ask for order number or email.
Product Search	Enable AI to search products by name, SKU, or category. Shows stock, price, and availability.

Proactive Messages

Setting	Description
Cart Abandon Time	Minutes to wait before showing cart recovery message (1-30 minutes)
Product Page Delay	Seconds to wait on product page before offering help (5-120 seconds)
Checkout Page Help	Show assistance offer after 30 seconds on checkout page

Order Tracking

When enabled, customers can ask about their orders in natural language.

How It Works

Customer asks: "Where is my order?" or "Siparişim nerede?"
AI asks for order number or email address
Customer provides the information
AI retrieves order details from WooCommerce and responds

Information Provided

Order number and status
Order date and total amount
Ordered items with quantities
Shipping method and address
Tracking number (if available)

Tracking Numbers

For tracking numbers to appear, use a WooCommerce shipping plugin that stores tracking info in order meta fields (_tracking_number and _tracking_url).

Product Search

AI can search your product catalog and provide detailed information to customers.

Search Methods

By Name: "Do you have laptops?" → Searches product names and descriptions
By SKU: "What's the price of ABC123?" → Exact SKU match
By Category: "Show me Electronics" → Lists products in category
By Product ID: "Tell me about product #42" → Direct product lookup

Information Returned

Product name and price (regular/sale)
Stock status and quantity
SKU and categories
Short description
Product link
Rating and review count

Blog Content Integration

The ReplyIt plugin can integrate with your WordPress blog content, allowing the AI to search, summarize, and discuss your posts and pages with visitors.

Content Search

AI searches through your blog posts, pages, and custom post types to find relevant information

Content Summary

AI can summarize long articles and provide key takeaways to visitors

Smart Recommendations

Suggests related articles based on the conversation context

Category Browsing

Visitors can ask about topics and get relevant posts from specific categories

Enabling Blog Content Features

Go to ReplyIt Chat → Settings
Check Enable Blog Content Features
Select which post types to include (Posts, Pages, Custom Post Types)
Click Save Settings

Blog Settings

Configure blog content options by navigating to ReplyIt Chat → Blog Settings.

AI Tools

Setting	Description
Content Search	Allow AI to search through your blog posts and pages. Visitors can ask questions like "Do you have articles about SEO?"
Content Summary	Enable AI to summarize articles. Visitors can ask "Can you summarize this article?" or "What are the key points?"
Related Posts	AI suggests related articles based on conversation context and visitor interests.

Content Settings

Setting	Description
Post Types	Select which post types to include in AI search (Posts, Pages, Products, etc.)
Categories	Choose specific categories to include or exclude from AI access
Content Depth	How much content detail to provide (titles only, excerpts, or full content)

Content Search

When enabled, visitors can ask about your content in natural language and receive relevant results.

How It Works

Visitor asks: "Do you have articles about digital marketing?"
AI searches your blog posts, pages, and selected content types
AI returns matching articles with titles, excerpts, and links
Visitor can ask follow-up questions about specific articles

Example Queries

"What articles do you have about WordPress?"
"Show me your latest posts"
"Do you have any tutorials on SEO?"
"What's your most popular article?"
"Find articles in the Technology category"

Information Provided

Post title and publication date
Post excerpt or summary
Category and tags
Author information
Direct link to the article
Featured image (if available)

Content Summary

AI can summarize your blog posts and articles, providing visitors with quick overviews of your content.

How It Works

Visitor asks: "Can you summarize this article?" or provides a specific post URL
AI retrieves the full content of the article
AI generates a concise summary with key points
Visitor can ask follow-up questions about specific sections

Summary Types

Quick Summary: 2-3 sentence overview of the main topic
Key Points: Bullet-point list of main takeaways
Detailed Summary: Comprehensive summary with sections highlighted
Topic Extraction: Main topics and themes covered in the article

Example Conversations

Visitor: "Can you summarize your article about email marketing?"

AI: "Sure! The article covers 5 key email marketing strategies: building your list, segmentation, personalization, A/B testing, and automation. The main takeaway is that personalized emails get 26% higher open rates..."

Visitor: "What are the key points from your SEO guide?"

AI: "Here are the key points: 1) Keyword research is fundamental, 2) Quality content ranks better, 3) Technical SEO improves crawlability, 4) Backlinks remain important, 5) User experience affects rankings..."

AI Chat Widget

The chat widget appears on your website and allows visitors to interact with your AI assistant.

Widget Customization

Customize your widget appearance in the ReplyIt dashboard:

Colors: Primary color, button color, text colors
Position: Bottom-right or bottom-left
Welcome Message: Initial greeting when chat opens
Avatar: Custom image or default icon

Training Your AI

The AI agent is trained on content you provide in the ReplyIt dashboard:

Upload documents (PDF, DOCX, TXT)
Add website URLs to crawl
Create FAQ entries manually
The AI learns from your specific business content

Analytics Dashboard

Monitor your chat performance directly from WordPress. Navigate to ReplyIt Chat → Analytics.

Available Metrics

Total Conversations: Number of unique chat sessions
Total Messages: All messages exchanged
Inbound Messages: Messages from visitors
Outbound Messages: AI responses
Daily Statistics: Message volume over time
Recent Conversations: Latest chat sessions

Proactive Messages

Automatically engage visitors based on their behavior to increase conversions and reduce cart abandonment.

Cart Abandonment

When a visitor has items in their cart but hasn't checked out within the configured time, the widget opens with a helpful message like "Need help completing your order?"

Product Page Assistance

If a visitor stays on a product page for a while, offer assistance: "Have questions about this product? I'm here to help!"

Checkout Help

On the checkout page, proactively offer assistance to reduce form abandonment.

Blog Engagement

After reading an article, suggest related content: "Enjoyed this article? I can recommend similar posts!"

Example: Standard WordPress Site

For blogs, portfolios, or business websites without e-commerce.

Recommended Setup

Install and activate the plugin
Create a widget in ReplyIt dashboard
Train your AI on your website content (About page, Services, FAQ, etc.)
Enter Widget ID and API Secret in plugin settings
Enable the widget

Use Cases

Answer questions about your services
Provide contact information and business hours
Guide visitors to relevant pages
Collect lead information

Example: WooCommerce Store

For online stores selling products through WooCommerce.

Recommended Setup

Complete standard WordPress setup
Enable WooCommerce Features in Settings
Go to WooCommerce Settings tab
Enable Order Tracking and Product Search
Configure proactive message timings

Use Cases

Pre-Sale: Product inquiries, stock availability, recommendations
During Purchase: Cart assistance, checkout help, coupon questions
Post-Sale: Order tracking, delivery updates, return inquiries

Example Conversation

Customer: "Do you have blue t-shirts?"
AI: Uses product search → "Yes! I found 3 blue t-shirts. Here are your options: [product details with prices and stock]"

Example: Blog & Content Site

For content-focused websites, news sites, and educational platforms.

Recommended Setup

Complete standard WordPress setup
Enable Blog Content Features in Settings
Select post types to include (Posts, Pages)
Configure content search and summary options
Enable related posts recommendations

Use Cases

Content Discovery: Help visitors find relevant articles
Quick Summaries: Provide article overviews for busy readers
Topic Exploration: Guide visitors through your content library
FAQ Automation: Answer common questions about your topics

Example Conversation

Customer: "What articles do you have about WordPress SEO?"
AI: Uses content search → "I found 5 articles about WordPress SEO! Here are the most relevant ones: 1) Complete WordPress SEO Guide (2024), 2) 10 SEO Plugins You Need, 3) Technical SEO Checklist... Would you like me to summarize any of these?"

Common Issues

Widget Not Appearing

Verify the Widget ID and API Secret are correct
Check "Enable Widget" is turned on
Ensure your domain is registered (check Settings sidebar)
Check browser console for JavaScript errors
Disable caching plugins temporarily to test

WooCommerce Features Not Working

Confirm WooCommerce is active
Check "Enable WooCommerce Features" is enabled
Verify Order Tracking and/or Product Search are enabled in WooCommerce tab
Save settings again to sync with ReplyIt backend

Blog Content Features Not Working

Check "Enable Blog Content Features" is enabled
Verify selected post types have published content
Ensure content index is updated (click "Reindex Content")
Check that posts are not set to "noindex"

Order Tracking Returns No Results

Order must exist in WooCommerce
Check the order number/email is correct
Ensure Order Tracking is enabled in settings

Frequently Asked Questions

Is the plugin free?

The WordPress plugin is free to install from WordPress.org. You need a ReplyIt account to use it. ReplyIt offers free and paid plans based on message volume and features.

Does it work with any WordPress theme?

Yes, the chat widget is injected via JavaScript and works with any WordPress theme — including popular themes like Astra, Divi, Elementor, and GeneratePress.

Can I customize the widget appearance?

Yes, widget colors, position, welcome message, and branding can be fully customized in your ReplyIt dashboard.

Is customer data secure?

Yes, all communication is encrypted via HTTPS. See our Privacy Policy for details.

How does the WooCommerce AI chatbot work?

When WooCommerce integration is enabled, the AI chatbot automatically reads your product catalog, prices, and stock levels. Shoppers can ask questions like "Do you have this in size M?" or "What's the return policy?" and receive instant, accurate answers — 24/7.

Does it work as a WhatsApp widget for WordPress?

Yes! ReplyIt connects WhatsApp Business API with your WordPress site so visitors can start a WhatsApp chat directly from your site. All conversations are managed from the ReplyIt inbox alongside other channels.

Is this a WordPress customer support plugin?

Absolutely. ReplyIt acts as a full customer support plugin for WordPress — handling FAQs, product queries, lead collection, and escalating complex issues to your support team when needed.

Can I have multiple widgets on one site?

Currently, the plugin supports one widget per WordPress installation. For multiple widgets, you'll need separate WordPress installations.

Does it support multiple languages?

Yes, the AI can respond in any language. Configure your AI agent's primary language and additional languages in the ReplyIt dashboard.

Can the AI summarize my blog posts?

Yes! With Blog Content Features enabled, visitors can ask the AI to summarize any of your articles. The AI provides quick overviews, key points, and detailed summaries on request.

How does content search work?

The AI indexes your selected post types and can search through titles, content, and excerpts. Visitors can ask natural language questions like "What articles do you have about marketing?" and get relevant results.